Returns & Shipping
JAKKE are not responsible for any delays caused by destination customs clearance
In the unlikely event that you are not entirely satisfied with your purchase, jakke guarantee a refund when you return your order to us within 14 days of receipt by filling in the returns document inside your parcel.
Once we have received the returned goods a refund will be credited to your original method of payment and may take up to 14 days.
Sale items are non-refundable, but can be exchanged once for an alternative size if available. The exchange value is at the cost paid upon purchase.
Returns are only valid if the item is returned in an unworn unused condition with all original packaging and swing tickets attached.
The return of an item is at customer’s own cost and we cannot be held liable for any damage or loss during the returns process.
Extended Returns For Festive Season
We will be extending our returns policy for the festive season. Any order placed from 3rd December will be eligible for refund or exchange until 31st January 2020
JAKKE aims to dispatch all orders within 2 working days
- Shipping time UK: 2-3 working days
- Shipping time EUROPE: 3-5 working days
- Shipping time AMERICA and ROTW: 5-10 working days