Returns & Shipping

 

PLEASE EXPECT DELAYS WITH YOUR SHIPMENT AND RETURNS DUE TO COVID RESTRICTIONS AND BREXIT. WE APPRECIATE YOUR PATIENCE AND CONTINUED SUPPORT.

JAKKE are not responsible for any delays caused by destination customs clearance.

Your delivery may be subject to customs tax and duty charges. These extra charges are forms of tax that are not included within Jakke prices or our shipping charge. 

 
RETURNS & EXCHANGE INFORMATION
 

In the unlikely event that you are not entirely satisfied with your purchase, jakke guarantee a refund when you return your order to us within 14 days of receipt by filling in the returns document inside your parcel.

Once we have received your returned goods, a refund will be credited to your original method of payment.  Please allow up to 14 days.

Sale items are non-refundable, but can be exchanged once for an alternate size if available. The exchange value is at the cost paid upon purchase.

Returns are only valid if the item is returned in an unworn and unused condition with all original packaging and swing tickets attached.

 
UK
 

Jakke offer free returns and exchanges on all UK orders only.
Please fill in the returns form inside your parcel with the reason for your return or exchange.
Place the returns form together with the item(s) you wish to return in the reusable packaging originally sent with your order.
Attach the free returns label to the outside of the packaging.
Drop your package at your local DPD Pickup Shop ready for collection.

 
INTERNATIONAL
 

Unfortunately we do not currently offer free returns or exchanges on International orders.

Please fill in the returns form inside your parcel with the reason for your return or exchange.

Place the returns form together with the item(s) you wish to return in the reusable packaging originally sent with your order.

Arrange returns postage to the below address and mark as ‘RETURNED GOODS’ clearly on the outside of the package.

The return of an item is at customer’s own cost and we cannot be held liable for any damage or loss during the returns process.

For further information on our returns process or help regarding your return please email returns@jakke.co.uk 

Please return all items to:

Jakke LTD
Unit 61 Mill Mead Industrial Estate
Mill Mead Road
London
N17 9QU