Returns & Refunds
REFUNDS
In the unlikely event that you are not entirely satisfied with your purchase, Jakke guarantee a refund when you return your order to us within 28 days of receipt by filling in the returns document inside your parcel.
Once we have received the returned goods a refund will be credited to your original method of payment and may take up to 10 days depending on your service provider.
Refunds on returned items are only valid if the item is returned in an unworn and unused condition with all original packaging and swing tickets attached.
Final Sale Items - Exchange Only, No Refunds
All sale purchases are final and cannot be refunded. We're pleased to offer exchanges on returned items for the same value or more within 7 days when items are unworn, with original tags and receipt. Exchanges depend on current stock availability. We appreciate your understanding!
RETURNS
UK
Jakke offer free returns and exchanges on all UK orders only.
Please fill in the returns form inside your parcel with the reason for your return or exchange.
Place the returns form together with the item(s) you wish to return in the reusable packaging originally sent with your order.
Please e-mail returns at returns@jakke.co.uk to request your return label.
Drop your package at your local DPD Pickup Shop ready for collection.
For further information on our returns process or help regarding your return please email returns@jakke.co.uk
Please return all items to:
Jakke LTD
Unit 59 Mill Mead Industrial Estate
Mill Mead Road
London
N17 9QU
INTERNATIONAL
Unfortunately we do not currently offer free returns or exchanges on International orders.
Please fill in the returns form inside your parcel with the reason for your return or exchange.
Place the returns form together with the item(s) you wish to return in the reusable packaging originally sent with your order.
Arrange returns postage to the below address and mark as ‘RETURNED GOODS’ clearly on the outside of the package.
The return of an item is at customer’s own cost and we cannot be held liable for any damage or loss during the returns process.
For further information on our returns process or help regarding your return please email returns@jakke.co.uk
Please return all items to:
Jakke LTD
Unit 59 Mill Mead Industrial Estate
Mill Mead Road
London
N17 9QU