If you are not happy with a product of JAKKE we guarantee a refund when you return it to us within 14 days of receipt. Please complete the returns form that comes with your order.

The return of an item is at customer’s own cost and we cannot be held liable for any damage or loss during the returns process.

Once we have received the returned goods a refund will be credited to your original method of payment and may take up to 14 days. The items must be in perfect condition and the swing tag must be present and visible.

Refunds for payments made via credit or debit card can take up to 14 days to be processed by your bank.

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